Rules

STATUTE:
1.After purchase you will receive automatically generated message with a confirmation of purchase, and with necessary informations to transfer. During the contract we will send you another e-mail which informs that order is collected, and the the message which will inform you about date of shipment. Orders are realized from Monday to Friday from 9-17
2.Regulation of payment should be made within 7 days from the date of purchase.After this time we send an e-mail with a question about the reason for non-payment of debts.
3.After the purchase it is necessary to complete FOD(Form Delivery Options). On hisi basis we know about your favored type of shipping, the shipping address and order details (selected colors or models of objects)
4.In the case of direct deposit to a bank account, please write in transfer title order number, otherwise the identification of payment may take longer or it can be unalbe (eg purchase and payments are made by two different people with fifferent names) traditional transfer may be effected on the second working day from entering the payment (posting occurs most frequently in the afternoon)
5.All products which were send by us are new, do not have defects, damages and also are thorougly tested before shipment.
6.Processing collected data will be carried out in accordance with the provision of the Act of August 29 1997 on the protection of personal data and the Act of 18 July 2002 the provision of services by email. The provision by the buyer of your personal data is voluntary.
7.In order to use the store jellyshop.eu you must have full legal capacity
8.Customer can use all store services via computer, phone or other mobile device with a Web browser (recommended browser is Internet Explorer 9)

 

Complaints procedure:
1. In case of advertise goods, you only must contact us by email or phone. After considering the compaint product will be replaced by product which is free of defects at the expense of the seller's within 14 days from the date of delivery to the seller.
2. You may return the purchased item for any reason within 10 days from the date of receipt of shipment, provided that it has no signs of use and is packed with original packaging. In this case the shipping costs are paid by the buyer.
3. Complaint is always taken into account in case of hidden defects in the purchased item which are not visible at the time of purchase. Buyer is responsible or all mechanical damages.

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